Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Online Casinos NZ. Whether you have spotted a bonus term that has changed, want to query how we ranked a casino site, or simply need pointing towards the right information, a short email is usually the fastest route. Below you will find what we can help with, what we cannot, and what the sensible next step is for the more common questions we receive.
Email the Editorial Team
Write to us at [email protected]. Messages are read by a person, not filtered into an automated reply loop. We aim to come back to you within two working days, New Zealand time, and longer over public holidays.
A few details make a real difference to how quickly we can help: the casino you are asking about, the page on briancalley.com you were reading, and — if it relates to an offer — the exact wording you were shown when you looked at it. Terms move around, and having the version you saw in front of us saves a round of back-and-forth.
Please do not send us these
- Account passwords, card numbers or full identity documents. We have no access to any casino account and never need this information.
- Withdrawal disputes you have not yet raised with the operator. The casino's own support desk is the only party that can release a payment or clear a verification hold.
- Requests to place, cancel or bonus-adjust a bet. We are an independent comparison site, not a gambling operator.
Where a Question Actually Belongs
Some enquiries we can answer straight away; others need the operator. This table is the quickest way to work out which is which.
| Your question | Best contact | What to have ready |
|---|---|---|
| Why a casino sits where it does in our ranking | Our editorial team | The page and the casino name |
| A bonus figure or term on our site looks out of date | Our editorial team | Screenshot or wording of the current terms |
| Wagering progress on your own bonus | The casino's live chat or support email | Your account ID and the bonus you claimed |
| Withdrawal timing, limits or a pending payment | The casino's support desk | Payment method, amount and date requested |
| Identity verification (KYC) documents | The casino's verification team only | Documents uploaded through their secure portal |
| Deposit limits, time-outs or self-exclusion | The casino's responsible gambling settings | Access to your account settings |
| Help with gambling harm | NZ support services (see below) | Nothing — support is free and confidential |
Commercial Relationships, Stated Plainly
Online Casinos NZ may earn a commission when a reader signs up with a casino listed here. That funds the site, and it is one of the things people email us about, so it is worth being direct: commission does not buy a position, a rating or a favourable write-up. Rankings come from the same criteria applied to every operator, and an affiliate arrangement is never a reason to leave out a drawback. If you believe a listing reads as though it were bought, tell us which one and why — that is a fair challenge and we will answer it.
Questions We Get About the Top-Ranked Sites
Most enquiries arrive about the casinos at the top of our list, usually about the size of the welcome package or how the wagering works. Every operator we cover is licensed offshore rather than in New Zealand, and all of the figures below are the advertised headline maximums, not amounts anyone should expect to receive.
LuckyDreams
LuckyDreams holds our highest editorial rating at 10.0, and it draws the most correspondence for that reason alone — readers want to know what sits behind the number. Its advertised welcome offer is up to $10,000 plus 500 free spins, spread across staged deposits rather than credited in one go, and it is the balance of that package that we rate well: a large cash match alongside a spins allocation that is useful on pokies rather than token. The limitation worth knowing before you email us about it is that a headline of this size is a ceiling, not a typical outcome. Reaching anywhere near $10,000 in bonus funds means depositing at a level most players never will, and the wagering requirement applies to every tier. Check the playthrough multiple, the expiry window and the maximum cashout on the bonus terms before you claim.
VegasNow
VegasNow rates 9.8 with an advertised up to $8,000 plus 500 free spins. It comes up in questions about free spins in particular, because the spins allocation matches the site above it while the cash ceiling is lower — which can make it the more realistic package for a moderate deposit. Our reservation is the same one we would raise with any staged welcome offer: spins are usually restricted to nominated pokies and carry their own expiry, so unused spins simply lapse. If you are emailing to ask whether it is "better" than the top listing, the honest answer is that it depends entirely on how much you intend to deposit.
LetsLucky
LetsLucky sits at 9.7 with $4,500 plus 300 free spins advertised. It is on this page because it is the one people write in about when the larger headlines feel unreachable — a smaller package with fewer tiers to work through is easier to read and easier to finish. The trade-off is straightforward: less bonus value overall, and a smaller spins pool than the two above it. Whether that matters depends on whether you would ever have deposited enough to unlock the bigger numbers.
Just Casino and LuckyOnes
Just Casino also rates 9.7, with up to $5,000 plus 400 free spins, and LuckyOnes rates 9.6 with the largest cash headline in the upper group at up to $20,000 plus 500 free spins. A very high ceiling like LuckyOnes' almost always means several qualifying deposits and a percentage match that steps down as you go, so read the tier table rather than the banner. Neither is a poor choice; both carry wagering, expiry and maximum-cashout conditions that decide the real value.
Payment and Withdrawal Enquiries
We cannot see or move money on your behalf, but we can tell you what to check and what to ask the operator. Casinos we cover promote balances in New Zealand dollars where they support NZD, and where they do not, conversion happens somewhere between your bank and the cashier.
- Deposits. NZ-friendly options generally include Visa and Mastercard debit or credit cards, e-wallets, prepaid vouchers and, at some sites, cryptocurrency. Each method has its own minimum deposit — confirm it in the cashier before you commit, because bonus eligibility is often tied to a minimum amount.
- Currency conversion. If the casino bills in euros or US dollars, your bank or card issuer may add a foreign transaction fee and its own exchange margin. Ask your bank what that costs; the casino cannot tell you.
- Withdrawals. Expect a daily, weekly or monthly cap, and expect the first payout to be slower than later ones because identity verification is completed alongside it. E-wallet payouts are usually the quickest to arrive once approved; card and bank transfers take longer.
- Fees. Some operators charge on withdrawals below a threshold, or on more than one payout in a set period. This sits in the banking or terms section of the site, not the promotions page.
- KYC. Photo ID, proof of address and proof of payment ownership are standard. Upload them through the operator's own secure channel only — never by email, and never to us.
If a payment has stalled, raise it with the casino in writing first and keep the reference. Should you then want a second opinion on whether the terms were applied as published, we are happy to read them with you.
What Our Reviews Cover
Knowing the scope helps you aim your question. Across the site we look at the pokies libraries — classic three-reel games, video pokies, Megaways-style titles and progressive jackpots — along with table games such as blackjack, roulette and baccarat, and live dealer rooms streamed with human croupiers, including game-show style formats. We also weigh the software providers behind those lobbies, published RTP percentages, volatility, and how much each game category contributes toward wagering, since pokies typically count fully while table and live games often count far less or not at all.
Beyond casino play, most of these operators run adjacent product lines from the same account and wallet: sportsbooks with pre-match and in-play markets, virtual sports, esports betting and occasionally bingo or lottery-style games. Those sections usually sit under different bonus terms and different wagering contribution rules, so a casino welcome offer generally cannot be cleared on sports bets. If you are contacting us to ask why your bonus balance did not move, that is often the reason. Readers interested in the wider offshore market may also find our guide to casinos operating outside GamStop useful context.
Eligibility, Licensing and What You Should Verify
You must be at least 18 to open an account or gamble at any of the sites we list, and operators are entitled to refuse or close accounts that fail verification. Every casino covered here is licensed offshore rather than in New Zealand, which is legal for New Zealanders to use but means your protection comes from the operator's overseas regulator and not from a domestic authority. Practically, that puts a few checks on you rather than on us:
- Find the licensing details in the site footer — the operating company, the jurisdiction and the licence number.
- Follow the regulator's verification link and confirm the licence is current and matches the brand you are playing at.
- Read the complaints process before you deposit, so you know who adjudicates a dispute and in what order.
- Set deposit, loss or session limits at signup while the decision is unemotional, and note where self-exclusion lives in the account settings.
We report licensing information as operators publish it and we do not claim any licence or registration of our own — Online Casinos NZ is a publisher, not a gambling operator, and we hold no player funds.
Corrections, Feedback and Partnerships
- Corrections. The single most valuable email we get. Offer figures, wagering multiples and payment options all change; if what you were shown differs from what we published, we want the detail so we can update it.
- Feedback on a review. Tell us what was missing rather than only that you disagreed — it is more likely to change the page.
- Operator and affiliate enquiries. Introduce the brand, the licensing jurisdiction and the markets you accept. We will look, and a commercial conversation does not come with a ranking attached.
- Press and content requests. Include your deadline and what you need from us; we will say yes or no quickly.
If Gambling Has Stopped Being Fun
We are not a counselling service, and this is not something to wait on an email reply for. In New Zealand, the Gambling Helpline offers free, confidential support, and the Ministry of Health funds face-to-face and phone services nationwide. Every casino we cover should also provide deposit limits, reality checks, cooling-off periods and self-exclusion inside the account settings — if you cannot find those tools on a site, that in itself tells you something. Mention it in your message if you would like us to point you to the relevant pages, and we will keep it brief and private.
Before You Write
If your question is about a specific bonus, the fastest answer is usually in the operator's own terms — the wagering multiple, the expiry date and the maximum cashout figure decide almost everything about what an offer is worth. If your question is about how we reached a rating, or whether a listing still reflects reality, that is ours to answer and we would rather hear it than not. Send it through to [email protected] whenever you are ready, and we will take it from there.
Current as of 2026. Last editorial review: Sep 22, 2026 — Emily Robertson.